Facilities Coordinator.

Providing telephone and email facilities helpdesk support to centremanagers across a portfolio of some of central London’s finest serviced offices.Taking a lead role in a successful delivery of facilities services to ourclient ensuring high standards of facilities support services. Providingsupport to accounts team for invoicing and payments.

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Support Property and Facilities Management:

• Assist in managing our portfolio of 20+tenanted properties across London, including head office.
• Provide support in overseeing property andfacilities maintenance, ensuring effective delivery of services.
• Ensures delivery of committed services andoverall satisfaction with MWA projects Ltd performance.  
• Reads and understands the applicable ServiceLevel Agreements, helps achieve the Key Performance Indicators.

Helpdesk Service:

• Act as the first point of contact for our client(s)regarding property and facilities requests.
• Assist in co-ordinating, planning, andactioning requests to resolve issues promptly and professionally.
• Proactively manage the helpdesk, CAFM, client engagementand WIP updates.
• Provides direction/information to vendors,facilities staff and service providers as required to ensure excellent coordination/executionof work within client environment with minimal disruption.
• Demonstrate leadership, responsiveness andcreativity in finding solutions for service delivery.

Relationship Management:

• Help establish, develop, and maintain effectiveworking relationships with an approved supply chain of contractors and serviceproviders.
• Assist in ensuring contractors and serviceproviders meet the needs and locations of our portfolio.
• Seeks to continuously improve processes,systems and overall client satisfaction.
• Work collaboratively with internal departmentswithin MWA projects Ltd to drive Cross selling opportunities and businessgrowth.

Health and Safety Compliance:

• Support the Facilities Account Manager inensuring all properties are safe, secure, and compliant with health and safetyregulations.
• Assist in training and educatinghead office colleagues on health and safety matters.
• Provide administrative support, includingcollecting Risk Assessment Method Statements (RAMS) and Safe Systems of Work(SSOWs).

Maintenance Coordination:

• Help co-ordinate all maintenance works,including new requests, work-in-progress, and scheduled maintenance withinservice level agreements (SLAs).
• Assist in the planning and delivery of capitalprojects.

Contract Management:

• Support procurement and tendering processes forproject costs, suppliers, maintenance services, and specialised work.
• Assist in liaising with tenants, contractors,and local authorities to progress works.
• Assists management and staff with operationalreporting, budgeting, financial systems, purchasing as necessary.  

Document Management:

• Support the management of leases (reviews,breaks, expiries), health and safety inspections, compliance reports (PAT,fixed wire, asbestos), site documents, and service reports.
• Assist with budgetary requests, analysis andreporting.
• Collating, monitoring and managing allfacilities documentation.

Financial Management:

• Assist with researching, analysing andreporting budget variances.
• Work with team members to identify and respondto any financial or budgeting related issues.
• Supports requests associated with MWA projectsLtd, Operations and Financial audits.
• Assist Facility Account Manager with tacticalplanning for the regional facilities team’s goals and objectives.

Personal skills, qualities, and experience

• Good organisational, time management skills andthe ability to prioritise workload to meet deadlines are all essential.
• Approachable individual with a professionalmanner and a “can do” attitude.
• A desire to deliver excellent customer service.
• Self-motivated and able to use initiative tospot opportunities to improve company systems and processes.
• Able to take on a variety of work andmulti-task as required.
• Flexibility to thrive in a changing workenvironment.
• Strong team player.
• Ability to plan and manage work undertime constraints.
• Strong communicator, both verbal and written.
• Excellent IT skills and comfortable with all MSOffice packages.
• Occasional travel to London for client visitsand training. 

Previous Experience

• 2+ years’ experience within Facility orproperty management (essential)
• Previous helpdesk experience
• Facilities management experience
• Knowledge of working with FM CAFM system(essential)

Qualifications

• IWFM (desirable)
• IOSH / NEBOSH (desirable)

You will enjoy…

• Working with a dynamic, multi-skilled and fast paced organisation.
• Building relationships with clients, contractors and colleagues.
• Working with some of the UKs most prestigious brands.
• Opportunity to continue professional trainingand development.
• A competitive salary and benefits package.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged with the right to be treated without discrimination, especially on the grounds of race, sex, age, or disability.